1. Where can I find card
functionalities?
Card functionality can be found on the terminal at F1 with different keys performing
different functions L1, L2, L3, and L4.
2. How do I register my card?
Go
to terminal at F1 L3 follow prompts and make sure Customer fills or registers
details on the KYC forms.
3. I deleted the message with my PIN.
How can I get a new one?
Send
mail to crm@ezeemoney.co.ug with customer name, number and card number.
Help I deleted the message with my card PIN. Card number xxxxxxxxxxx, please
resend the PIN.
4. I lost my card, how do I
get my money on to a new card?
SMS
STOP# (card no) send to 0700771111: This will auto transfer the old card balance to
the new card as long as card is re-registered under same number.
5. A customer tapped to pay but I my
float have not increased.
All
card transactions go to the MC and not SC balance that’s why float hasn’t
increased. Therefore Check MC balances.
6. How can I move money from my merchant
account to my SC account?
Go
to terminal at F9, L4 & follow Prompts
