1. Warid pesa f5, L4.
2. Deposit L1 - (follow prompts)
3. Withdraw REG L2 –means withdrawing for a registered warid pesa customer (follow prompts).
4. Withdraw Viral L3 –means withdrawing for a non registered warid pesa customer /offnet numbers like MTN, AIRTEL, ORANGE, UTL K2 etc.
5. Check withdraw-this enables you to check for the withdraw status by inserting the transaction ID from the 1st receipt. (Follow prompts) for completion of transaction.
6. I withdrew Warid Pesa, money left customer’s phone and I don’t see any float reflecting on my terminal but I have the 1st receipt?
Always
check withdraw status by using the transaction ID on the 1st
receipt. Go to L4 and follow prompts. This will help complete transaction. If
it says ‘’FAILED’’ on checking Status. This means transaction won’t happen and
this may be due to insufficient funds in customer’s account. Consider Charges.
7. I am trying to withdraw viral
(non-registered) and the terminal says pending after entering transaction id
provided customer, what can I do?
Please enter 6
digit Secret Code and try again, Make sure you are putting the right Code.
8. When and who is supposed to pay my
Warid Pesa Commission?
Commission
is paid by Warid Pesa by end of every day. Check Commission Wallet.
9. I deposited Warid Pesa on customer’s
phone and float left my Terminal the money doesn’t reflect on customer’s phone.
What should I do?
This
Means that the customer’s account is either inactive or customer isn’t
registered or Unlocked therefore money will reverse by end of day. When an Account number is in locked state, it’s
usually due to the recipient entering a wrong pin multiple times.
In this case the line holder will have to contact our customer care (i.e. Dial 100) who will reset the pin after ascertaining the true ownership of the account.
When an Account number is inactive, the line is registered but not activated. In this case, the account needs to be activated.
10. How to activate an Account.
1. Dial *144#
2. Request for message resend
3. Select Activation Code (Note down the code received)
4. Dial *144#
5. Select Activate Account
6. Enter Activation Code
7. Line owner enters a 4 digit Secret Pin
8. Line owner enters a 4 digit Secret Pin again.
7. The line is now active.
In this case the line holder will have to contact our customer care (i.e. Dial 100) who will reset the pin after ascertaining the true ownership of the account.
When an Account number is inactive, the line is registered but not activated. In this case, the account needs to be activated.
10. How to activate an Account.
1. Dial *144#
2. Request for message resend
3. Select Activation Code (Note down the code received)
4. Dial *144#
5. Select Activate Account
6. Enter Activation Code
7. Line owner enters a 4 digit Secret Pin
8. Line owner enters a 4 digit Secret Pin again.
7. The line is now active.
11. Where do I get the secret code and/or
transaction ID?
Whenever
a Warid customer withdraws money from his/her account, details from Warid will
be sent to their phone through SMS. For withdrawal for registered customers,
warid will send them the secret code, which they need to input on the terminal.
For unregistered customers, the sender of the money should send the recipient
both the transaction ID and the secret code which must be input on the
terminal.
12. I deposited Warid Pesa on a wrong
number/I deposited more than I was supposed to give the customer what can I do?
In case money is
deposited to the wrong number/a double deposit, the case should be reported
immediately to customer care 100 who will immediately block the line and
investigate before a transfer is done.
Please note that all reversals will be charged
at– 1,000/= per reversal.
Miscall numbers:
TOKEN ID RETRIEVAL: 0204000700
BLOCK CARDS
: 0204000650
PIN-RETRIEVAL
: 0204000655
BAL-CHECK
: 0204000600
13. What do I do in case miscall numbers
are off?
Use
sms format to complete given transaction, format is MC#<MISSED CALL NUMBER
(on receipt) send to 0700771111 or 0791771106
